Refund Policy

1. Refund Policy Overview

At Gold IPTV, we are committed to providing the highest quality IPTV service to our customers. We understand that sometimes things don't work out as expected, which is why we offer a straightforward refund policy.

This refund policy applies to all subscription purchases made through our website. Please read this policy carefully before making a purchase. By purchasing our service, you agree to the terms outlined in this policy.

2. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Time Frame: You must request a refund within 7 days of your initial purchase.
• Active Subscription: Your subscription must still be active at the time of refund request.
• Direct Purchase: Refunds are only available for purchases made directly through our website.
• One Refund Per Customer: We limit refunds to one per customer to prevent abuse of our policy.

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

3. How to Request a Refund

Requesting a refund is simple. Follow these steps:

To request a refund, please contact our support team with your account email address and order details.

4. Processing Time

Once we receive your refund request and verify your eligibility, we will process your refund within 24 to 48 hours. The time it takes for the refund to appear in your account depends on your payment provider:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Cryptocurrency: 1-2 business days

We will send you a confirmation email once your refund has been processed.

5. Non-Refundable Items

The following items are not eligible for refunds:

• Subscriptions that have been active for more than 7 days
• Renewals of existing subscriptions
• Partial refunds for unused portions of a subscription
• Transactions made through unauthorized third-party sellers
• Refund requests from customers who have previously received a refund

6. Technical Issues

We strive to provide a flawless IPTV experience. If you are experiencing technical issues, we encourage you to contact our support team before requesting a refund. Our support team is available 24/7 to help resolve any issues you may be experiencing.

Common issues we can help with include:

• Device setup and configuration
• Channel and content access
• Streaming quality and buffering
• Account and login issues

7. Subscription Renewals

We want to ensure you are always in control of your subscription. A few important notes about renewals:

• Subscriptions are automatically renewed unless canceled before the renewal date.
• We do not offer refunds on automatic renewals.
• You can cancel your subscription at any time through your account settings or by contacting support.
• No cancellation fees or penalties apply.

To avoid being charged for a renewal, please cancel at least 24 hours before your subscription's renewal date. Please see our Terms and Conditions for more information.

8. Free Trial

We offer a free trial to help you evaluate our service before committing to a paid subscription. The free trial allows you to experience our full service without any financial commitment.

• Free trials are available to new users only.
• You will not be charged during the trial period.
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan.
• Refund requests for paid subscriptions that started from a free trial are subject to the same 7-day policy.

Start your free trial today →

9. Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our support team. We are here to help and will respond to your inquiry within 24 hours.